Refund policy

At Savira, we always strive to offer you the best shopping experience and customer service. To help ensure a smooth experience, we encourage you to review our Terms & Conditions before placing your order. If you require any assistance regarding the product before making a purchase, please reach out to us through Call, Email, or WhatsApp. Our team will be glad to guide you and support your order.

We only accept return requests for products purchased directly through our official website (www.saviraonline.com).
Please note: Return requests for products bought from any of our indirect online or offline distributors will not be accepted

EXCHANGE NOT ACCEPTED WHEN

• Returns will not be accepted due to color differences. Please note that a 10–15% variation in color may occur due to screen resolution and lighting conditions

• Please note that returns cannot be accepted for reasons related to material or color preference. We use premium quality materials, and detailed product information is provided in the description to help you make an informed choice. We kindly suggest reviewing all details carefully before placing your order

• Returns will not be accepted for orders cancelled due to a sudden change of mind after purchase

• Returns are not accepted for products purchased under the EOSS (End of Season Sale) category

• All purchases made during sale, at discounted prices, or using coupons or gift vouchers are non-returnable, non-refundable, and non-exchangeable

• Returns are not accepted for overseas orders

EXCHANGE DUE TO SIZE ISSUES

Please take a moment to check the size chart provided on each product page before placing your order. If you’re unsure about your size, we’ll be happy to assist you in finding the perfect fit.Should you face any size-related issues after receiving your product, please write to us at contact.saviraonline@gmail.com within 7 days of delivery. Don’t forget to mention your order number and share the details of the issue, so we can assist you promptly.

We’ll be happy to assist you with an exchange, subject to the availability of your size in the chosen design at that time. A nominal charge of INR 200 per item applies to cover logistics for reverse pick-up and re-delivery of your order.

EXCHANGE DUE TO DAMAGED PRODUCTS

It is highly unlikely for you to receive a damaged, defective, or incorrect product, as our dedicated Quality Control team carefully inspects every outfit before dispatch. However, if by chance you face such an issue, we’ll be more than happy to assist you with an exchange.

We request you to please email us at contact.saviraonline@gmail.com with the details of the issues along with product images, within 7 days of receiving your order, so that we can assist you promptly. All returns are subject to verification. Once your return request is received, verified, and approved, we will arrange for a reverse pick-up and dispatch a replacement of the same product, subject to availability. If the product is not available, we’ll issue you a store credit of the same amount, which you can use towards any future purchase. The credit voucher will remain valid for 60 days, giving you ample time to shop your favorites.